Everything you need to know about our limited creations.
Product, Authenticity, Availability
MAKÈN products do not go on sale, not even through private sales or during the Black Friday period. If you see MAKÈN items on sale from an unofficial MAKÈN retailer, they are likely to be counterfeit.
MAKÈN does not offer online promotions.
Gifts purchased on MAKÈN can be returned. In any case, refunds can only be credited back to the original method of payment used at the time of purchase.
Yes. Makèn was created to offer artisanal luxury made in Italy, with small-batch production and very strict quality control.
Each bag may be accompanied by a digital certificate of authenticity and origin, with traceability of the leather and components.
Each model is produced in limited quantities, often numbered, to preserve its rarity. The first collections are planned at around 150 total pieces in the first year.
It depends on the drop. When a color or an edition is sold out, we may activate a waiting list or a pre-order for interested customers, without resorting to discounts.
Pricing and Commercial Policy
No. The choice is clear: no public discounts, no sales, and no outlets. We prefer to protect the brand’s value, rarity, and consistency.
Shipping, Returns and Refunds
For in-stock products, within 1–2 business days. For pre-orders or personalized items, the timelines are indicated on the product page.
It depends on the destination. Italy: 7 days, EU: 9 days, non-EU: 15 days. You will always receive tracking.
Yes. As soon as the order is shipped, we send an email with a tracking link.
During peak periods, holidays, adverse weather conditions, or customs inspections (non-EU), delivery times may increase.
Free returns with pickup, clearly managed by the concierge. The goal is to complete the return and refund within 7 days.
To reduce the perceived risk of purchasing luxury items online, a 30-day free return policy is offered, with dedicated assistance.
Concierge and After-Sales Service
It is a personal support service before and after purchase: fast responses, return management, order updates, and real assistance. It is available through direct channels, including WhatsApp Business.
Target average response time within 2 hours during the 9 a.m. to 6 p.m. window.
Yes. The promise is clear: repairs included within 14 days, to provide peace of mind and protect the product’s longevity.
With every product, care and usage instructions are provided. If you have any doubts, the concierge will guide you on proper maintenance and, if needed, activate the repair service.
Check your order status If you have recently made a purchase, it may take a few minutes for the order to be processed and for you to receive the delivery email. If you cannot find the email in your inbox, please be sure to check your spam folder.
MAKÈN is committed to building a culture of sustainability, based on a responsible approach toward both people and the environment, both of which are essential elements of our community. We constantly seek more eco-friendly materials and production processes, with the goal of creating products that have minimal impact on the environment while maintaining the highest quality and the living tradition of craftsmanship.
Where are MAKÈN products made? MAKÈN products are born from excellence in materials, sophisticated design, and uncompromising craftsmanship. Every MAKÈN creation is produced in Italy, specifically in Scandicci, the heart of global luxury leather goods, where the greatest international maisons collaborate. All MAKÈN products are 100% Made in Italy. As part of our mission for responsible shopping, we constantly seek more sustainable materials and production processes, with the goal of creating products that reduce environmental impact while maintaining the highest standards of quality and artisanal excellence. MAKÈN is actively committed to projects and initiatives oriented toward sustainability. To find out more, visit MAKÈN Equilibrio and our Environmental Policy. MAKÈN is not simply a brand: it is an experience, an invitation to approach authentic, conscious, and timeless luxury. Every product tells a story of Italian precision, passion, and perfection—a story that can belong to you too.
Check your order status If you have recently made a purchase, it may take a few minutes for the order to be processed and for you to receive the delivery email. If you cannot find the email in your inbox, please be sure to check your spam folder.
MAKÈN is committed to building a culture of sustainability, based on a responsible approach toward both people and the environment, both of which are essential elements of our community. We constantly seek more eco-friendly materials and production processes, with the goal of creating products that have minimal impact on the environment while maintaining the highest quality and the living tradition of craftsmanship.
Where are MAKÈN products made? MAKÈN products are born from excellence in materials, sophisticated design, and uncompromising craftsmanship. Every MAKÈN creation is produced in Italy, specifically in Scandicci, the heart of global luxury leather goods, where the greatest international maisons collaborate. All MAKÈN products are 100% Made in Italy. As part of our mission for responsible shopping, we constantly seek more sustainable materials and production processes, with the goal of creating products that reduce environmental impact while maintaining the highest standards of quality and artisanal excellence. MAKÈN is actively committed to projects and initiatives oriented toward sustainability. To find out more, visit MAKÈN Equilibrio and our Environmental Policy. MAKÈN is not simply a brand: it is an experience, an invitation to approach authentic, conscious, and timeless luxury. Every product tells a story of Italian precision, passion, and perfection—a story that can belong to you too.
MAKÈN products do not go on sale, not even through private sales or during the Black Friday period. If you see MAKÈN items on sale from an unofficial MAKÈN retailer, they are likely to be counterfeit.
MAKÈN does not offer online promotions.
Gifts purchased on MAKÈN can be returned. In any case, refunds can only be credited back to the original method of payment used at the time of purchase.
