TERMS AND CONDITIONS OF USE OF WWW.MAKENLUXURY.COM
Last updated: January 14, 2026
1. Who We Are
The website www.makenluxury.com is operated by:
Makèn S.r.l.
Viale Lombardia n. 23, 20861 Brugherio (MB), Italy
Email: info@makenluxury.com
PEC:
VAT No. / Tax Code:
REA, Companies Register, Share Capital:
2. Scope of the Terms
These Terms govern:
The purchase of products is governed by specific documents:
In the event of conflict, the Terms and Conditions of Sale prevail for matters concerning orders, payment, delivery, withdrawal, returns, refunds, and warranty.
3. Definitions
4. Acceptance of the Terms
By using the website, you declare that you have read and accepted these Terms.
If you do not agree, please do not use the website.
5. Usage Requirements and Minors
The website is intended for adult users.
Minors may use the website only under the supervision of a parent or legal guardian.
Online purchases are subject to legal requirements and the Terms and Conditions of Sale.
6. Account, Restricted Area, and Security
If account creation is available:
Makèn may suspend or close accounts in case of violations, fraud, or security risks.
7. Permitted Use and Prohibited Conduct
The website may be used only for lawful and personal purposes.
It is prohibited to:
Makèn may limit access to protect the website and users.
8. Website Content and Intellectual Property
All content (texts, images, videos, graphics, logos, trademarks, layout, and design) is protected by intellectual property rights and belongs to Makèn or respective owners.
Without written consent, it is prohibited to:
9. Accuracy of Information and Artisanal Variability
Makèn strives for accurate product descriptions. However:
Incorrect information may be reported to info@makenluxury.com.
10. Product Availability, Limited Editions, and Drops
Some products may be limited editions or released in “drops”.
Availability is indicative until order confirmation.
Makèn may:
11. Waiting Lists and Pre-Orders
Waiting list registration:
Pre-orders follow the rules set out in the Terms and Conditions of Sale.
12. Concierge Service, Support, and Communications
Support or “concierge” services:
Marketing communications are sent only with user consent, in accordance with the Privacy Policy.
13. Digital Certificate of Authenticity and Traceability
If provided, the digital certificate:
Operational conditions are described in a dedicated page, where applicable.
14. User-Generated Content and Reviews
If content submission is allowed:
If you do not agree, do not submit content.
15. Third-Party Links
The website may contain links to third-party sites.
Makèn is not responsible for their content, availability, or policies.
16. Maintenance, Availability, and Force Majeure
Service interruptions may occur due to:
Continuous availability cannot be guaranteed.
17. Limitation of Liability
To the extent permitted by law, Makèn is not liable for:
Mandatory legal liabilities remain unaffected.
18. Indemnification
Users agree to indemnify Makèn against third-party claims arising from:
19. Privacy and Cookies
Personal data processing is governed by the Privacy Policy and Cookie Policy available on the website.
20. Accessibility
Makèn is committed to improving website accessibility in compliance with EU regulations applicable from June 28, 2025.
Accessibility issues may be reported to info@makenluxury.com.
21. Dispute Resolution
Users are encouraged to contact info@makenluxury.com first to resolve disputes amicably.
The EU ODR platform has been unavailable since July 20, 2025.
22. Amendments to the Terms
Makèn may update these Terms at any time.
Continued use of the website implies acceptance of the updated version.
23. Severability
If any provision is deemed invalid, the remaining provisions remain fully effective.
24. Applicable Law and Jurisdiction
These Terms are governed by Italian law.
Jurisdiction lies with the court of Makèn’s registered office, except where mandatory consumer protection rules apply.
Check your order status If you have recently made a purchase, it may take a few minutes for the order to be processed and for you to receive the delivery email. If you cannot find the email in your inbox, please be sure to check your spam folder.
MAKÈN is committed to building a culture of sustainability, based on a responsible approach toward both people and the environment, both of which are essential elements of our community. We constantly seek more eco-friendly materials and production processes, with the goal of creating products that have minimal impact on the environment while maintaining the highest quality and the living tradition of craftsmanship.
Where are MAKÈN products made? MAKÈN products are born from excellence in materials, sophisticated design, and uncompromising craftsmanship. Every MAKÈN creation is produced in Italy, specifically in Scandicci, the heart of global luxury leather goods, where the greatest international maisons collaborate. All MAKÈN products are 100% Made in Italy. As part of our mission for responsible shopping, we constantly seek more sustainable materials and production processes, with the goal of creating products that reduce environmental impact while maintaining the highest standards of quality and artisanal excellence. MAKÈN is actively committed to projects and initiatives oriented toward sustainability. To find out more, visit MAKÈN Equilibrio and our Environmental Policy. MAKÈN is not simply a brand: it is an experience, an invitation to approach authentic, conscious, and timeless luxury. Every product tells a story of Italian precision, passion, and perfection—a story that can belong to you too.
Check your order status If you have recently made a purchase, it may take a few minutes for the order to be processed and for you to receive the delivery email. If you cannot find the email in your inbox, please be sure to check your spam folder.
MAKÈN is committed to building a culture of sustainability, based on a responsible approach toward both people and the environment, both of which are essential elements of our community. We constantly seek more eco-friendly materials and production processes, with the goal of creating products that have minimal impact on the environment while maintaining the highest quality and the living tradition of craftsmanship.
Where are MAKÈN products made? MAKÈN products are born from excellence in materials, sophisticated design, and uncompromising craftsmanship. Every MAKÈN creation is produced in Italy, specifically in Scandicci, the heart of global luxury leather goods, where the greatest international maisons collaborate. All MAKÈN products are 100% Made in Italy. As part of our mission for responsible shopping, we constantly seek more sustainable materials and production processes, with the goal of creating products that reduce environmental impact while maintaining the highest standards of quality and artisanal excellence. MAKÈN is actively committed to projects and initiatives oriented toward sustainability. To find out more, visit MAKÈN Equilibrio and our Environmental Policy. MAKÈN is not simply a brand: it is an experience, an invitation to approach authentic, conscious, and timeless luxury. Every product tells a story of Italian precision, passion, and perfection—a story that can belong to you too.
MAKÈN products do not go on sale, not even through private sales or during the Black Friday period. If you see MAKÈN items on sale from an unofficial MAKÈN retailer, they are likely to be counterfeit.
MAKÈN does not offer online promotions.
Gifts purchased on MAKÈN can be returned. In any case, refunds can only be credited back to the original method of payment used at the time of purchase.
