TERMS AND CONDITIONS OF SALE OF WWW.MAKENLUXURY.COM
These Terms and Conditions of Sale govern the purchase of Makèn products through the website www.makenluxury.com. We invite you to read them carefully before placing an order.
Last updated: January 14, 2026
The seller is:
Makèn S.r.l.
Registered office: Viale Lombardia n. 23, 20861 Brugherio (MB), Italia
P.IVA e C.F.: [INSERIRE]
REA: [INSERIRE]
PEC: [INSERIRE]
Email: info@makenluxury.com
For assistance with orders, returns, warranty claims, and complaints, you can write to info@makenluxury.com, indicating the order number if available.
These Terms apply to purchases made on the website by:
In the event of any conflict between these Terms and other sections of the website (such as the FAQ), these Terms and Conditions of Sale shall prevail with respect to all matters relating to orders, payment, shipping, Withdrawal, returns, refunds, and the statutory warranty.
Makèn undertakes to describe its products accurately. However:
If you notice any incorrect information, please report it to info@makenluxury.com.
4.1 Order placement
To make a purchase, the user selects the products, enters the required details, chooses the delivery and payment methods, and submits the order through the website.
4.2 Order receipt and confirmation
After submitting the order, you will receive an order receipt email. This email confirms that the order has been received by the system, but it does not automatically imply final acceptance.
4.3 Acceptance and conclusion of the contract
The contract is deemed concluded when Makèn sends the order confirmation and/or shipping email, or when the product is shipped, depending on what is indicated in the purchase flow.
4.4 Availability and cancellation due to unavailability
In the event of total or partial product unavailability, Makèn will promptly notify the customer by email and:
4.5 Order limits and refusal
Makèn may refuse or cancel an order, for example in the event of suspected fraud, obvious errors in the information provided, product unavailability, or abnormal order quantities. In such cases, Makèn will inform the user and, if already collected, refund the amounts due.
5.1 Prices
Prices are indicated in euros. Unless otherwise stated, prices for deliveries within Italy and the EU include VAT.
5.2 Delivery costs
Any delivery costs are indicated before order confirmation and summarized in the final total.
5.3 Duties and taxes outside the EU
For deliveries outside the European Union, any duties, local taxes, customs charges, or customs clearance costs are generally borne by the recipient, unless otherwise expressly stated before the order is placed.
5.4 Pricing errors
In the event of an obvious error in the price or description, Makèn may cancel the order and propose the correct price. If the user does not accept, the order will be canceled and any amounts paid will be refunded.
6.1 Accepted payment methods
On www.makenluxury.com we accept:
The availability of a specific method may depend on the country of purchase and any technical limitations of the provider.
6.2 Timing of Charge
For pre-orders or customized products, different charging rules will be clearly indicated on the product page and/or in the summary before order confirmation.
In case of order cancellation due to unavailability, Makèn will proceed with a refund as provided in the “Withdrawal and Refunds” section.
6.3 Payment Security
Payments are managed through specialized providers and secure channels. Makèn:
For certain transactions, Strong Customer Authentication may be required (e.g., verification via app, SMS, or systems like 3D Secure), in accordance with applicable security standards and rules.
6.4 Verifications and Fraud Prevention
To protect both customers and the company, Makèn may perform reasonable checks on anomalous or suspicious orders and may request additional information strictly necessary to verify the transaction (e.g., contact detail confirmation). If verification is not successful, the order may be cancelled, and any amounts charged will be refunded.
The refund includes the price of the product and, if due, standard delivery costs. The refund is issued within 14 days of receiving the notice of withdrawal. Makèn may withhold the refund until the product is received or until proof of return shipment is provided, whichever occurs first.
The refund is processed using the same payment method used for the purchase:
Actual credit times may depend on the bank or the payment method provider.
7.1 Destinations
Makèn delivers to the areas indicated during the checkout process.
7.2 Delivery Times
Estimated times are indicated on the website and/or during the ordering phase. Times may vary due to:
If delivery times change significantly, Makèn will notify the customer.
7.3 Carrier
Delivery is carried out by a carrier selected by Makèn. Tracking information, if available, will be provided by email.
7.4 Transfer of Risk
For Consumers, the risk of loss or damage passes to the customer upon delivery, when the customer or a third party designated by them physically takes possession of the products. If the customer chooses a carrier other than those proposed by Makèn, the risk may pass upon delivery to the carrier chosen by the customer.
7.5 Failed delivery and incorrect address
The customer is responsible for the accuracy of delivery details. In the event of failed delivery due to an incomplete or incorrect address, Makèn may charge any storage or re-delivery costs requested by the carrier.
8.1 Pre-orders
For products offered on pre-order, the product page or order summary will indicate estimated times and specific conditions. Dates are estimates; any delays will be communicated.
8.2 Customizations and Made-to-Order Products
For customized or made-to-order products:
This section applies to Consumers. Different rules may apply to professional users unless otherwise stated.
9.1 Right of Withdrawal (14 days)
The Consumer may exercise the right of withdrawal within 14 days from the day the product is received (or the last product in the case of multiple deliveries), without providing any reason.
9.2 How to Exercise Withdrawal
To exercise the right of withdrawal, send a clear notice to info@makenluxury.com, indicating:
Alternatively, you can use the withdrawal form provided at the bottom of the page.
9.3 Product return within 14 days
After notifying withdrawal, the Consumer must return the product within 14 days from the date of the withdrawal notice, unless different instructions are provided by Makèn.
9.4 Return Conditions
The product must be returned:
If the product has been tampered with, used beyond normal testing, or lacks essential components, Makèn may apply a reduction to the refund, within the limits permitted by law.
9.5 Return Costs
Return costs are:
9.6 Refund Times and Methods
The refund includes the product price and, where applicable, standard delivery costs. The refund is issued within 14 days from receipt of the withdrawal notice. Makèn may withhold the refund until the product is received or until proof of return shipment is provided, whichever occurs first.
Refunds are issued using the same payment method used for the purchase, unless otherwise agreed.
9.7 Exclusions or limitations of the Right of Withdrawal
The right of withdrawal may not apply, within the limits set by law, for example to:
10.1 Duration
For Consumers, products are covered by a Legal Warranty of Conformity for 24 months from delivery, according to current legislation.
10.2 What it Covers
The warranty covers conformity defects existing at the time of delivery that manifest within the warranty period. It does not cover, for example:
10.3 How to File a Claim
To activate the warranty, write to info@makenluxury.com indicating:
Makèn normally responds within 5 business days with instructions and estimated times.
10.4 Remedies
In the presence of a conformity defect, Makèn may proceed, according to law, with:
10.5 Proof of purchase
Valid proof of purchase, such as an order confirmation or receipt/invoice, is required to process the claim.
10.6 Out-of-warranty repairs
For services not covered by the warranty, Makèn may offer a repair service based on a quotation, with timelines and costs communicated in advance.
For complaints or reports, write to info@makenluxury.com with the subject “Complaint” and include:
Makèn undertakes to respond within 5 business days and to propose a solution within a reasonable timeframe, depending on the complexity of the case.
Makèn favors a fast and cooperative resolution of disputes through direct assistance.
The European ODR platform for online dispute resolution has no longer been operational since July 20, 2025; therefore, outdated automatic references are avoided. Alternatively, the Consumer may consider alternative dispute resolution tools available in Italy (e.g., ADR bodies or mediation) and may contact the competent authorities or consumer protection associations.
These Terms are governed by Italian law.
Any disputes shall fall under the jurisdiction of the court where Makèn has its registered office, unless the user is a Consumer. In such case, mandatory consumer protection rules and jurisdiction provided by applicable law shall apply.
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MAKÈN si impegna a costruire una cultura della sostenibilità, fondata su un approccio responsabile sia verso le persone sia verso l’ambiente, entrambi elementi essenziali della nostra comunità. Cerchiamo costantemente materiali e processi produttivi più ecologici, con l’obiettivo di creare prodotti che abbiano un impatto minimo sull’ambiente, mantenendo al contempo la massima qualità e la viva tradizione artigianale.
Dove sono realizzati i prodotti MAKÈN? I prodotti MAKÈN nascono dall’eccellenza dei materiali, dal design ricercato e da una maestria artigianale senza compromessi. Ogni creazione MAKÈN è prodotta in Italia, in particolare a Scandicci, cuore pulsante della pelletteria di lusso mondiale, dove collaborano le più grandi maison internazionali. Tutti i prodotti MAKÈN sono 100% Made in Italy. Nel quadro della nostra missione per uno shopping responsabile, ricerchiamo costantemente materiali e processi produttivi più sostenibili, con l’obiettivo di dare vita a prodotti che riducano l’impatto ambientale pur mantenendo gli standard più elevati di qualità ed eccellenza artigianale. MAKÈN si impegna attivamente in progetti e iniziative orientate alla sostenibilità. Per scoprire di più, visita MAKÈN Equilibrio e la nostra Politica Ambientale. MAKÈN non è semplicemente un marchio: è un’esperienza, un invito ad avvicinarsi a un lusso autentico, consapevole e senza tempo. Ogni prodotto racconta una storia di precisione, passione e perfezione italiana una storia che può appartenere anche a te.
Check your order status If you have recently made a purchase, it may take a few minutes for the order to be processed and for you to receive the delivery email. If you cannot find the email in your inbox, please be sure to check your spam folder.
MAKÈN is committed to building a culture of sustainability, based on a responsible approach toward both people and the environment, both of which are essential elements of our community. We constantly seek more eco-friendly materials and production processes, with the goal of creating products that have minimal impact on the environment while maintaining the highest quality and the living tradition of craftsmanship.
Where are MAKÈN products made? MAKÈN products are born from excellence in materials, sophisticated design, and uncompromising craftsmanship. Every MAKÈN creation is produced in Italy, specifically in Scandicci, the heart of global luxury leather goods, where the greatest international maisons collaborate. All MAKÈN products are 100% Made in Italy. As part of our mission for responsible shopping, we constantly seek more sustainable materials and production processes, with the goal of creating products that reduce environmental impact while maintaining the highest standards of quality and artisanal excellence. MAKÈN is actively committed to projects and initiatives oriented toward sustainability. To find out more, visit MAKÈN Equilibrio and our Environmental Policy. MAKÈN is not simply a brand: it is an experience, an invitation to approach authentic, conscious, and timeless luxury. Every product tells a story of Italian precision, passion, and perfection—a story that can belong to you too.
MAKÈN products do not go on sale, not even through private sales or during the Black Friday period. If you see MAKÈN items on sale from an unofficial MAKÈN retailer, they are likely to be counterfeit.
MAKÈN does not offer online promotions.
Gifts purchased on MAKÈN can be returned. In any case, refunds can only be credited back to the original method of payment used at the time of purchase.
