{"id":5690,"date":"2026-01-30T15:01:36","date_gmt":"2026-01-30T15:01:36","guid":{"rendered":"https:\/\/www.makenluxury.com\/terms-and-conditions-of-sale\/"},"modified":"2026-02-02T13:56:03","modified_gmt":"2026-02-02T13:56:03","slug":"terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/www.makenluxury.com\/en\/terms-and-conditions-of-sale\/","title":{"rendered":"Terms and conditions of sale"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5690\" class=\"elementor elementor-5690 elementor-5679\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-123fa09 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"123fa09\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8890ac6 elementor-widget elementor-widget-text-editor\" data-id=\"8890ac6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>TERMS AND CONDITIONS OF SALE OF <a href=\"https:\/\/www.makenluxury.com\">WWW.MAKENLUXURY.COM<\/a><\/p><p>These Terms and Conditions of Sale govern the purchase of Mak\u00e8n products through the website <a href=\"https:\/\/www.makenluxury.com\">www.makenluxury.com<\/a>. We invite you to read them carefully before placing an order. <\/p><p>Last updated: January 14, 2026<\/p><p><strong> <\/strong><\/p><ol><li><strong> Seller and contact details<\/strong><\/li><\/ol><p>The seller is:<\/p><p>Mak\u00e8n S.r.l.<br>Registered office: Viale Lombardia n. 23, 20861 Brugherio (MB), Italia<br>P.IVA e C.F.: [INSERIRE]<br>REA: [INSERIRE]<br>PEC: [INSERIRE]<br>Email: info@makenluxury.com <\/p><p>For assistance with orders, returns, warranty claims, and complaints, you can write to info@makenluxury.com, indicating the order number if available.<\/p><p><strong> <\/strong><\/p><ol start=\"2\"><li><strong> Scope of application<\/strong><\/li><\/ol><p>These Terms apply to purchases made on the website by:<\/p><ul><li>Consumers, natural persons purchasing for purposes unrelated to their professional activity.<\/li><li>Professional users, if and when Mak\u00e8n accepts orders for professional purposes.<\/li><\/ul><p>In the event of any conflict between these Terms and other sections of the website (such as the FAQ), these Terms and Conditions of Sale shall prevail with respect to all matters relating to orders, payment, shipping, Withdrawal, returns, refunds, and the statutory warranty.<\/p><p><strong> <\/strong><\/p><ol start=\"3\"><li><strong> Product information<\/strong><\/li><\/ol><p>Mak\u00e8n undertakes to describe its products accurately. However: <\/p><ul><li>color appearance may vary depending on screen type and settings,<\/li><li>handcrafted production may result in slight differences between items, which constitute a characteristic of the product.<\/li><\/ul><p>If you notice any incorrect information, please report it to info@makenluxury.com.<\/p><p><strong> <\/strong><\/p><ol start=\"4\"><li><strong> How the contract is concluded<\/strong><\/li><\/ol><p>4.1 Order placement<br>To make a purchase, the user selects the products, enters the required details, chooses the delivery and payment methods, and submits the order through the website.<\/p><p>4.2 Order receipt and confirmation<br>After submitting the order, you will receive an order receipt email. This email confirms that the order has been received by the system, but it does not automatically imply final acceptance. <\/p><p>4.3 Acceptance and conclusion of the contract<br>The contract is deemed concluded when Mak\u00e8n sends the order confirmation and\/or shipping email, or when the product is shipped, depending on what is indicated in the purchase flow.<\/p><p>4.4 Availability and cancellation due to unavailability<br>In the event of total or partial product unavailability, Mak\u00e8n will promptly notify the customer by email and:<\/p><ul><li>where possible, proposes an alternative (such as a different color or a different delivery date),<\/li><li>or cancels the order, in whole or in part, proceeding with a refund of any amounts already paid for the unfulfilled portion.<\/li><\/ul><p>4.5 Order limits and refusal<br>Mak\u00e8n may refuse or cancel an order, for example in the event of suspected fraud, obvious errors in the information provided, product unavailability, or abnormal order quantities. In such cases, Mak\u00e8n will inform the user and, if already collected, refund the amounts due. <\/p><p><strong> <\/strong><\/p><ol start=\"5\"><li><strong> Prices, taxes, and delivery costs<\/strong><\/li><\/ol><p>5.1 Prices<br>Prices are indicated in euros. Unless otherwise stated, prices for deliveries within Italy and the EU include VAT. <\/p><p>5.2 Delivery costs<br>Any delivery costs are indicated before order confirmation and summarized in the final total.<\/p><p>5.3 Duties and taxes outside the EU<br>For deliveries outside the European Union, any duties, local taxes, customs charges, or customs clearance costs are generally borne by the recipient, unless otherwise expressly stated before the order is placed.<\/p><p>5.4 Pricing errors<br>In the event of an obvious error in the price or description, Mak\u00e8n may cancel the order and propose the correct price. If the user does not accept, the order will be canceled and any amounts paid will be refunded. <\/p><p><strong> <\/strong><\/p><ol start=\"6\"><li><strong> Payments<\/strong><\/li><\/ol><p><strong>6.1 Accepted payment methods<\/strong><\/p><p>On <a href=\"https:\/\/www.makenluxury.com\">www.makenluxury.com<\/a> we accept:<\/p><ul><li>Payment Cards (credit and debit cards enabled for online payments, on major circuits).<br><\/li><li>PayPal.<\/li><\/ul><p>The availability of a specific method may depend on the country of purchase and any technical limitations of the provider.<\/p><p><strong>6.2 Timing of Charge<\/strong><\/p><ul><li>Card: The total order amount is normally charged at the time the order is sent.<\/li><li>PayPal: The total order amount is normally charged upon confirmation of payment on PayPal.<\/li><\/ul><p>For pre-orders or customized products, different charging rules will be clearly indicated on the product page and\/or in the summary before order confirmation.<\/p><p>In case of order cancellation due to unavailability, Mak\u00e8n will proceed with a refund as provided in the &#8220;Withdrawal and Refunds&#8221; section.<\/p><p><strong>6.3 Payment Security<\/strong><\/p><p>Payments are managed through specialized providers and secure channels. Mak\u00e8n: <\/p><ul><li>Does not store full card data.<\/li><li>Receives only the information necessary to manage the order, such as payment outcome and transaction ID.<\/li><\/ul><p>For certain transactions, Strong Customer Authentication may be required (e.g., verification via app, SMS, or systems like 3D Secure), in accordance with applicable security standards and rules.<\/p><p><strong>6.4 Verifications and Fraud Prevention<\/strong><\/p><p>To protect both customers and the company, Mak\u00e8n may perform reasonable checks on anomalous or suspicious orders and may request additional information strictly necessary to verify the transaction (e.g., contact detail confirmation). If verification is not successful, the order may be cancelled, and any amounts charged will be refunded. <\/p><ol><li><strong>6 Refund Times and Methods<\/strong><\/li><\/ol><p>The refund includes the price of the product and, if due, standard delivery costs. The refund is issued within 14 days of receiving the notice of withdrawal. Mak\u00e8n may withhold the refund until the product is received or until proof of return shipment is provided, whichever occurs first.  <\/p><p>The refund is processed using the same payment method used for the purchase:<\/p><ul><li>Card payments: Refund to the same card.<\/li><li>PayPal payments: Refund to the same PayPal account.<\/li><\/ul><p>Actual credit times may depend on the bank or the payment method provider.<\/p><p><strong> <\/strong><\/p><ol start=\"7\"><li><strong> Delivery<\/strong><\/li><\/ol><p>7.1 <strong>Destinations<\/strong><br>Mak\u00e8n delivers to the areas indicated during the checkout process.<\/p><p>7.2 Delivery Times<br>Estimated times are indicated on the website and\/or during the ordering phase. Times may vary due to: <\/p><ul><li>destination,<\/li><li>periods of high demand,<\/li><li>customs checks (non-EU),<\/li><li>force majeure or temporary unavailability of the carrier.<\/li><\/ul><p>If delivery times change significantly, Mak\u00e8n will notify the customer.<\/p><p>7.3 <strong>Carrier<\/strong><br>Delivery is carried out by a carrier selected by Mak\u00e8n. Tracking information, if available, will be provided by email. <\/p><p>7.4<strong> Transfer of Risk<\/strong><br>For Consumers, the risk of loss or damage passes to the customer upon delivery, when the customer or a third party designated by them physically takes possession of the products. If the customer chooses a carrier other than those proposed by Mak\u00e8n, the risk may pass upon delivery to the carrier chosen by the customer. <\/p><p>7.5 <strong>Failed delivery and incorrect address<\/strong><br>The customer is responsible for the accuracy of delivery details. In the event of failed delivery due to an incomplete or incorrect address, Mak\u00e8n may charge any storage or re-delivery costs requested by the carrier. <\/p><p><strong> <\/strong><\/p><ol start=\"8\"><li><strong> Pre-orders and Customizations<\/strong><\/li><\/ol><p>8.1 <strong>Pre-orders<\/strong><br>For products offered on pre-order, the product page or order summary will indicate estimated times and specific conditions. Dates are estimates; any delays will be communicated.  <\/p><p>8.2 <strong>Customizations and Made-to-Order Products<\/strong><br>For customized or made-to-order products:<\/p><ul><li>times and conditions are indicated before purchase,<\/li><li>the Withdrawal rules applicable to standard products may not apply, within the limits permitted by law.<\/li><\/ul><ol start=\"9\"><li><strong> Right of Withdrawal, Returns, and Refunds<\/strong><\/li><\/ol><p>This section applies to Consumers. Different rules may apply to professional users unless otherwise stated. <\/p><p>9.1 Right of Withdrawal (14 days)<br>The Consumer may exercise the right of withdrawal within 14 days from the day the product is received (or the last product in the case of multiple deliveries), without providing any reason.<\/p><p>9.2 How to Exercise Withdrawal<br>To exercise the right of withdrawal, send a clear notice to info@makenluxury.com, indicating:<\/p><ul><li>order number,<\/li><li>product(s) you intend to return,<\/li><li>first and last name of the person who placed the order,<\/li><li>email used for the order.<\/li><\/ul><p>Alternatively, you can use the withdrawal form provided at the bottom of the page.<\/p><p>9.3 <strong>Product return within 14 days<\/strong><br>After notifying withdrawal, the Consumer must return the product within 14 days from the date of the withdrawal notice, unless different instructions are provided by Mak\u00e8n.<\/p><p>9.4 <strong>Return Conditions<\/strong><br>The product must be returned:<\/p><ul><li>intact and not used beyond what is necessary to test it,<\/li><li>with tags, accessories, packaging, and documentation,<\/li><li>in conditions suitable for resale.<\/li><\/ul><p>If the product has been tampered with, used beyond normal testing, or lacks essential components, Mak\u00e8n may apply a reduction to the refund, within the limits permitted by law.<\/p><p>9.5 <strong>Return Costs<\/strong><br>Return costs are:<\/p><ul><li>borne by the customer, unless Mak\u00e8n expressly indicates &#8220;free return&#8221; for that order category or a specific promotion.<\/li><li>if &#8220;free return&#8221; is provided, Mak\u00e8n will provide operational instructions and, if applicable, a return label.<\/li><\/ul><p>9.6 <strong>Refund Times and Methods<\/strong><br>The refund includes the product price and, where applicable, standard delivery costs. The refund is issued within 14 days from receipt of the withdrawal notice. Mak\u00e8n may withhold the refund until the product is received or until proof of return shipment is provided, whichever occurs first.  <\/p><p>Refunds are issued using the same payment method used for the purchase, unless otherwise agreed.<\/p><p>9.7 <strong>Exclusions or limitations of the Right of Withdrawal<\/strong><br>The right of withdrawal may not apply, within the limits set by law, for example to:<\/p><ul><li>customized or made-to-order products,<\/li><li>sealed products that are not suitable for return for hygiene reasons once opened, where applicable.<\/li><\/ul><p><strong> <\/strong><\/p><ol start=\"10\"><li><strong> Legal Warranty of Conformity<br><\/strong><\/li><\/ol><p>10.1 <strong>Duration<\/strong><br>For Consumers, products are covered by a Legal Warranty of Conformity for 24 months from delivery, according to current legislation.<\/p><p>10.2 <strong>What it Covers<\/strong><br>The warranty covers conformity defects existing at the time of delivery that manifest within the warranty period. It does not cover, for example: <\/p><ul><li>normal wear and tear,<\/li><li>damage caused by misuse, impact, external agents, or incorrect maintenance,<br><\/li><li>interventions carried out by unauthorized third parties.<\/li><\/ul><p>10.3 <strong>How to File a Claim<\/strong><br>To activate the warranty, write to info@makenluxury.com indicating:<\/p><ul><li>Order number or proof of purchase,<\/li><li>description of the problem,<\/li><li>photos or videos highlighting the defect,<\/li><li>contact details.<\/li><\/ul><p>Mak\u00e8n normally responds within 5 business days with instructions and estimated times.<\/p><p>10.4 <strong>Remedies<\/strong><br>In the presence of a conformity defect, Mak\u00e8n may proceed, according to law, with:<\/p><ul><li>repair,<\/li><li>replacement,<\/li><li>price reduction,<\/li><li>termination of the contract, if applicable.<\/li><\/ul><p>10.5 <strong>Proof of purchase<\/strong><br>Valid proof of purchase, such as an order confirmation or receipt\/invoice, is required to process the claim.<\/p><p>10.6 <strong>Out-of-warranty repairs<\/strong><br>For services not covered by the warranty, Mak\u00e8n may offer a repair service based on a quotation, with timelines and costs communicated in advance.<\/p><p><strong> <\/strong><\/p><ol start=\"11\"><li><strong> Complaints and assistance<\/strong><\/li><\/ol><p>For complaints or reports, write to info@makenluxury.com with the subject \u201cComplaint\u201d and include:<\/p><ul><li>Order number,<\/li><li>detailed description,<\/li><li>any useful photos or documents.<\/li><\/ul><p>Mak\u00e8n undertakes to respond within 5 business days and to propose a solution within a reasonable timeframe, depending on the complexity of the case.<\/p><p> <\/p><ol start=\"12\"><li><strong> Dispute resolution<\/strong><\/li><\/ol><p>Mak\u00e8n favors a fast and cooperative resolution of disputes through direct assistance.<\/p><p>The European ODR platform for online dispute resolution has no longer been operational since July 20, 2025; therefore, outdated automatic references are avoided. Alternatively, the Consumer may consider alternative dispute resolution tools available in Italy (e.g., ADR bodies or mediation) and may contact the competent authorities or consumer protection associations. <\/p><p> <\/p><ol start=\"13\"><li><strong> Applicable law and jurisdiction<\/strong><\/li><\/ol><p>These Terms are governed by Italian law.<\/p><p>Any disputes shall fall under the jurisdiction of the court where Mak\u00e8n has its registered office, unless the user is a Consumer. In such case, mandatory consumer protection rules and jurisdiction provided by applicable law shall apply. <\/p><p> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>TERMS AND CONDITIONS OF SALE OF WWW.MAKENLUXURY.COM These Terms and Conditions of Sale govern the purchase of Mak\u00e8n products through the website www.makenluxury.com. We invite you to read them carefully before placing an order. Last updated: January 14, 2026 Seller and contact details The seller is: Mak\u00e8n S.r.l.Registered office: Viale Lombardia n. 23, 20861 Brugherio (MB), ItaliaP.IVA e C.F.: [INSERIRE]REA: [INSERIRE]PEC: [INSERIRE]Email: info@makenluxury.com For assistance with orders, returns, warranty claims, and complaints, you can write to info@makenluxury.com, indicating the order number if available. Scope of application These Terms apply to purchases made on the website by: Consumers, natural persons purchasing for purposes unrelated to their professional activity. Professional users, if and when Mak\u00e8n accepts orders for professional purposes. In the event of any conflict between these Terms and other sections of the website (such as the FAQ), these Terms and Conditions of Sale shall prevail with respect to all matters relating to orders, payment, shipping, Withdrawal, returns, refunds, and the statutory warranty. Product information Mak\u00e8n undertakes to describe its products accurately. However: color appearance may vary depending on screen type and settings, handcrafted production may result in slight differences between items, which constitute a characteristic of the product. If you notice any incorrect information, please report it to info@makenluxury.com. How the contract is concluded 4.1 Order placementTo make a purchase, the user selects the products, enters the required details, chooses the delivery and payment methods, and submits the order through the website. 4.2 Order receipt and confirmationAfter submitting the order, you will receive an order receipt email. This email confirms that the order has been received by the system, but it does not automatically imply final acceptance. 4.3 Acceptance and conclusion of the contractThe contract is deemed concluded when Mak\u00e8n sends the order confirmation and\/or shipping email, or when the product is shipped, depending on what is indicated in the purchase flow. 4.4 Availability and cancellation due to unavailabilityIn the event of total or partial product unavailability, Mak\u00e8n will promptly notify the customer by email and: where possible, proposes an alternative (such as a different color or a different delivery date), or cancels the order, in whole or in part, proceeding with a refund of any amounts already paid for the unfulfilled portion. 4.5 Order limits and refusalMak\u00e8n may refuse or cancel an order, for example in the event of suspected fraud, obvious errors in the information provided, product unavailability, or abnormal order quantities. In such cases, Mak\u00e8n will inform the user and, if already collected, refund the amounts due. Prices, taxes, and delivery costs 5.1 PricesPrices are indicated in euros. Unless otherwise stated, prices for deliveries within Italy and the EU include VAT. 5.2 Delivery costsAny delivery costs are indicated before order confirmation and summarized in the final total. 5.3 Duties and taxes outside the EUFor deliveries outside the European Union, any duties, local taxes, customs charges, or customs clearance costs are generally borne by the recipient, unless otherwise expressly stated before the order is placed. 5.4 Pricing errorsIn the event of an obvious error in the price or description, Mak\u00e8n may cancel the order and propose the correct price. If the user does not accept, the order will be canceled and any amounts paid will be refunded. Payments 6.1 Accepted payment methods On www.makenluxury.com we accept: Payment Cards (credit and debit cards enabled for online payments, on major circuits). PayPal. The availability of a specific method may depend on the country of purchase and any technical limitations of the provider. 6.2 Timing of Charge Card: The total order amount is normally charged at the time the order is sent. PayPal: The total order amount is normally charged upon confirmation of payment on PayPal. For pre-orders or customized products, different charging rules will be clearly indicated on the product page and\/or in the summary before order confirmation. In case of order cancellation due to unavailability, Mak\u00e8n will proceed with a refund as provided in the &#8220;Withdrawal and Refunds&#8221; section. 6.3 Payment Security Payments are managed through specialized providers and secure channels. Mak\u00e8n: Does not store full card data. Receives only the information necessary to manage the order, such as payment outcome and transaction ID. For certain transactions, Strong Customer Authentication may be required (e.g., verification via app, SMS, or systems like 3D Secure), in accordance with applicable security standards and rules. 6.4 Verifications and Fraud Prevention To protect both customers and the company, Mak\u00e8n may perform reasonable checks on anomalous or suspicious orders and may request additional information strictly necessary to verify the transaction (e.g., contact detail confirmation). If verification is not successful, the order may be cancelled, and any amounts charged will be refunded. 6 Refund Times and Methods The refund includes the price of the product and, if due, standard delivery costs. The refund is issued within 14 days of receiving the notice of withdrawal. Mak\u00e8n may withhold the refund until the product is received or until proof of return shipment is provided, whichever occurs first. The refund is processed using the same payment method used for the purchase: Card payments: Refund to the same card. PayPal payments: Refund to the same PayPal account. Actual credit times may depend on the bank or the payment method provider. Delivery 7.1 DestinationsMak\u00e8n delivers to the areas indicated during the checkout process. 7.2 Delivery TimesEstimated times are indicated on the website and\/or during the ordering phase. Times may vary due to: destination, periods of high demand, customs checks (non-EU), force majeure or temporary unavailability of the carrier. If delivery times change significantly, Mak\u00e8n will notify the customer. 7.3 CarrierDelivery is carried out by a carrier selected by Mak\u00e8n. Tracking information, if available, will be provided by email. 7.4 Transfer of RiskFor Consumers, the risk of loss or damage passes to the customer upon delivery, when the customer or a third party designated by them physically takes possession of the products. If the customer chooses a carrier other than those proposed by Mak\u00e8n, the risk may pass upon delivery to<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5690","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and conditions of sale | MAK\u00c8N S.r.L.<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and conditions of sale | MAK\u00c8N S.r.L.\" \/>\n<meta property=\"og:description\" content=\"TERMS AND CONDITIONS OF SALE OF WWW.MAKENLUXURY.COM These Terms and Conditions of Sale govern the purchase of Mak\u00e8n products through the website www.makenluxury.com. We invite you to read them carefully before placing an order. Last updated: January 14, 2026 Seller and contact details The seller is: Mak\u00e8n S.r.l.Registered office: Viale Lombardia n. 23, 20861 Brugherio (MB), ItaliaP.IVA e C.F.: [INSERIRE]REA: [INSERIRE]PEC: [INSERIRE]Email: info@makenluxury.com For assistance with orders, returns, warranty claims, and complaints, you can write to info@makenluxury.com, indicating the order number if available. Scope of application These Terms apply to purchases made on the website by: Consumers, natural persons purchasing for purposes unrelated to their professional activity. Professional users, if and when Mak\u00e8n accepts orders for professional purposes. In the event of any conflict between these Terms and other sections of the website (such as the FAQ), these Terms and Conditions of Sale shall prevail with respect to all matters relating to orders, payment, shipping, Withdrawal, returns, refunds, and the statutory warranty. Product information Mak\u00e8n undertakes to describe its products accurately. However: color appearance may vary depending on screen type and settings, handcrafted production may result in slight differences between items, which constitute a characteristic of the product. If you notice any incorrect information, please report it to info@makenluxury.com. How the contract is concluded 4.1 Order placementTo make a purchase, the user selects the products, enters the required details, chooses the delivery and payment methods, and submits the order through the website. 4.2 Order receipt and confirmationAfter submitting the order, you will receive an order receipt email. This email confirms that the order has been received by the system, but it does not automatically imply final acceptance. 4.3 Acceptance and conclusion of the contractThe contract is deemed concluded when Mak\u00e8n sends the order confirmation and\/or shipping email, or when the product is shipped, depending on what is indicated in the purchase flow. 4.4 Availability and cancellation due to unavailabilityIn the event of total or partial product unavailability, Mak\u00e8n will promptly notify the customer by email and: where possible, proposes an alternative (such as a different color or a different delivery date), or cancels the order, in whole or in part, proceeding with a refund of any amounts already paid for the unfulfilled portion. 4.5 Order limits and refusalMak\u00e8n may refuse or cancel an order, for example in the event of suspected fraud, obvious errors in the information provided, product unavailability, or abnormal order quantities. In such cases, Mak\u00e8n will inform the user and, if already collected, refund the amounts due. Prices, taxes, and delivery costs 5.1 PricesPrices are indicated in euros. Unless otherwise stated, prices for deliveries within Italy and the EU include VAT. 5.2 Delivery costsAny delivery costs are indicated before order confirmation and summarized in the final total. 5.3 Duties and taxes outside the EUFor deliveries outside the European Union, any duties, local taxes, customs charges, or customs clearance costs are generally borne by the recipient, unless otherwise expressly stated before the order is placed. 5.4 Pricing errorsIn the event of an obvious error in the price or description, Mak\u00e8n may cancel the order and propose the correct price. If the user does not accept, the order will be canceled and any amounts paid will be refunded. Payments 6.1 Accepted payment methods On www.makenluxury.com we accept: Payment Cards (credit and debit cards enabled for online payments, on major circuits). PayPal. The availability of a specific method may depend on the country of purchase and any technical limitations of the provider. 6.2 Timing of Charge Card: The total order amount is normally charged at the time the order is sent. PayPal: The total order amount is normally charged upon confirmation of payment on PayPal. For pre-orders or customized products, different charging rules will be clearly indicated on the product page and\/or in the summary before order confirmation. In case of order cancellation due to unavailability, Mak\u00e8n will proceed with a refund as provided in the &#8220;Withdrawal and Refunds&#8221; section. 6.3 Payment Security Payments are managed through specialized providers and secure channels. Mak\u00e8n: Does not store full card data. Receives only the information necessary to manage the order, such as payment outcome and transaction ID. For certain transactions, Strong Customer Authentication may be required (e.g., verification via app, SMS, or systems like 3D Secure), in accordance with applicable security standards and rules. 6.4 Verifications and Fraud Prevention To protect both customers and the company, Mak\u00e8n may perform reasonable checks on anomalous or suspicious orders and may request additional information strictly necessary to verify the transaction (e.g., contact detail confirmation). If verification is not successful, the order may be cancelled, and any amounts charged will be refunded. 6 Refund Times and Methods The refund includes the price of the product and, if due, standard delivery costs. The refund is issued within 14 days of receiving the notice of withdrawal. Mak\u00e8n may withhold the refund until the product is received or until proof of return shipment is provided, whichever occurs first. The refund is processed using the same payment method used for the purchase: Card payments: Refund to the same card. PayPal payments: Refund to the same PayPal account. Actual credit times may depend on the bank or the payment method provider. Delivery 7.1 DestinationsMak\u00e8n delivers to the areas indicated during the checkout process. 7.2 Delivery TimesEstimated times are indicated on the website and\/or during the ordering phase. Times may vary due to: destination, periods of high demand, customs checks (non-EU), force majeure or temporary unavailability of the carrier. If delivery times change significantly, Mak\u00e8n will notify the customer. 7.3 CarrierDelivery is carried out by a carrier selected by Mak\u00e8n. Tracking information, if available, will be provided by email. 7.4 Transfer of RiskFor Consumers, the risk of loss or damage passes to the customer upon delivery, when the customer or a third party designated by them physically takes possession of the products. If the customer chooses a carrier other than those proposed by Mak\u00e8n, the risk may pass upon delivery to\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.makenluxury.com\/en\/terms-and-conditions-of-sale\/\" \/>\n<meta property=\"og:site_name\" content=\"MAK\u00c8N S.r.L.\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-02T13:56:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.makenluxury.com\/wp-content\/uploads\/2025\/09\/logo-maken-nero.png\" \/>\n\t<meta property=\"og:image:width\" content=\"762\" \/>\n\t<meta property=\"og:image:height\" content=\"921\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.makenluxury.com\\\/en\\\/terms-and-conditions-of-sale\\\/\",\"url\":\"https:\\\/\\\/www.makenluxury.com\\\/en\\\/terms-and-conditions-of-sale\\\/\",\"name\":\"Terms and conditions of sale | MAK\u00c8N S.r.L.\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.makenluxury.com\\\/en\\\/#website\"},\"datePublished\":\"2026-01-30T15:01:36+00:00\",\"dateModified\":\"2026-02-02T13:56:03+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.makenluxury.com\\\/en\\\/terms-and-conditions-of-sale\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.makenluxury.com\\\/en\\\/terms-and-conditions-of-sale\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.makenluxury.com\\\/en\\\/terms-and-conditions-of-sale\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.makenluxury.com\\\/en\\\/homepage\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Terms and conditions of sale\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.makenluxury.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.makenluxury.com\\\/en\\\/\",\"name\":\"MAK\u00c8N S.r.L.\",\"description\":\"Un segno distintivo di eleganza senza tempo. Scopri presto il mondo MAK\u00c8N\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.makenluxury.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.makenluxury.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.makenluxury.com\\\/en\\\/#organization\",\"name\":\"MAK\u00c8N S.r.L.\",\"url\":\"https:\\\/\\\/www.makenluxury.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.makenluxury.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.makenluxury.com\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/logo-maken.jpg\",\"contentUrl\":\"https:\\\/\\\/www.makenluxury.com\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/logo-maken.jpg\",\"width\":1524,\"height\":1842,\"caption\":\"MAK\u00c8N S.r.L.\"},\"image\":{\"@id\":\"https:\\\/\\\/www.makenluxury.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.instagram.com\\\/makenluxury\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Terms and conditions of sale | MAK\u00c8N S.r.L.","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"en_US","og_type":"article","og_title":"Terms and conditions of sale | MAK\u00c8N S.r.L.","og_description":"TERMS AND CONDITIONS OF SALE OF WWW.MAKENLUXURY.COM These Terms and Conditions of Sale govern the purchase of Mak\u00e8n products through the website www.makenluxury.com. We invite you to read them carefully before placing an order. Last updated: January 14, 2026 Seller and contact details The seller is: Mak\u00e8n S.r.l.Registered office: Viale Lombardia n. 23, 20861 Brugherio (MB), ItaliaP.IVA e C.F.: [INSERIRE]REA: [INSERIRE]PEC: [INSERIRE]Email: info@makenluxury.com For assistance with orders, returns, warranty claims, and complaints, you can write to info@makenluxury.com, indicating the order number if available. Scope of application These Terms apply to purchases made on the website by: Consumers, natural persons purchasing for purposes unrelated to their professional activity. Professional users, if and when Mak\u00e8n accepts orders for professional purposes. In the event of any conflict between these Terms and other sections of the website (such as the FAQ), these Terms and Conditions of Sale shall prevail with respect to all matters relating to orders, payment, shipping, Withdrawal, returns, refunds, and the statutory warranty. Product information Mak\u00e8n undertakes to describe its products accurately. However: color appearance may vary depending on screen type and settings, handcrafted production may result in slight differences between items, which constitute a characteristic of the product. If you notice any incorrect information, please report it to info@makenluxury.com. How the contract is concluded 4.1 Order placementTo make a purchase, the user selects the products, enters the required details, chooses the delivery and payment methods, and submits the order through the website. 4.2 Order receipt and confirmationAfter submitting the order, you will receive an order receipt email. This email confirms that the order has been received by the system, but it does not automatically imply final acceptance. 4.3 Acceptance and conclusion of the contractThe contract is deemed concluded when Mak\u00e8n sends the order confirmation and\/or shipping email, or when the product is shipped, depending on what is indicated in the purchase flow. 4.4 Availability and cancellation due to unavailabilityIn the event of total or partial product unavailability, Mak\u00e8n will promptly notify the customer by email and: where possible, proposes an alternative (such as a different color or a different delivery date), or cancels the order, in whole or in part, proceeding with a refund of any amounts already paid for the unfulfilled portion. 4.5 Order limits and refusalMak\u00e8n may refuse or cancel an order, for example in the event of suspected fraud, obvious errors in the information provided, product unavailability, or abnormal order quantities. In such cases, Mak\u00e8n will inform the user and, if already collected, refund the amounts due. Prices, taxes, and delivery costs 5.1 PricesPrices are indicated in euros. Unless otherwise stated, prices for deliveries within Italy and the EU include VAT. 5.2 Delivery costsAny delivery costs are indicated before order confirmation and summarized in the final total. 5.3 Duties and taxes outside the EUFor deliveries outside the European Union, any duties, local taxes, customs charges, or customs clearance costs are generally borne by the recipient, unless otherwise expressly stated before the order is placed. 5.4 Pricing errorsIn the event of an obvious error in the price or description, Mak\u00e8n may cancel the order and propose the correct price. If the user does not accept, the order will be canceled and any amounts paid will be refunded. Payments 6.1 Accepted payment methods On www.makenluxury.com we accept: Payment Cards (credit and debit cards enabled for online payments, on major circuits). PayPal. The availability of a specific method may depend on the country of purchase and any technical limitations of the provider. 6.2 Timing of Charge Card: The total order amount is normally charged at the time the order is sent. PayPal: The total order amount is normally charged upon confirmation of payment on PayPal. For pre-orders or customized products, different charging rules will be clearly indicated on the product page and\/or in the summary before order confirmation. In case of order cancellation due to unavailability, Mak\u00e8n will proceed with a refund as provided in the &#8220;Withdrawal and Refunds&#8221; section. 6.3 Payment Security Payments are managed through specialized providers and secure channels. Mak\u00e8n: Does not store full card data. Receives only the information necessary to manage the order, such as payment outcome and transaction ID. For certain transactions, Strong Customer Authentication may be required (e.g., verification via app, SMS, or systems like 3D Secure), in accordance with applicable security standards and rules. 6.4 Verifications and Fraud Prevention To protect both customers and the company, Mak\u00e8n may perform reasonable checks on anomalous or suspicious orders and may request additional information strictly necessary to verify the transaction (e.g., contact detail confirmation). If verification is not successful, the order may be cancelled, and any amounts charged will be refunded. 6 Refund Times and Methods The refund includes the price of the product and, if due, standard delivery costs. The refund is issued within 14 days of receiving the notice of withdrawal. Mak\u00e8n may withhold the refund until the product is received or until proof of return shipment is provided, whichever occurs first. The refund is processed using the same payment method used for the purchase: Card payments: Refund to the same card. PayPal payments: Refund to the same PayPal account. Actual credit times may depend on the bank or the payment method provider. Delivery 7.1 DestinationsMak\u00e8n delivers to the areas indicated during the checkout process. 7.2 Delivery TimesEstimated times are indicated on the website and\/or during the ordering phase. Times may vary due to: destination, periods of high demand, customs checks (non-EU), force majeure or temporary unavailability of the carrier. If delivery times change significantly, Mak\u00e8n will notify the customer. 7.3 CarrierDelivery is carried out by a carrier selected by Mak\u00e8n. Tracking information, if available, will be provided by email. 7.4 Transfer of RiskFor Consumers, the risk of loss or damage passes to the customer upon delivery, when the customer or a third party designated by them physically takes possession of the products. If the customer chooses a carrier other than those proposed by Mak\u00e8n, the risk may pass upon delivery to","og_url":"https:\/\/www.makenluxury.com\/en\/terms-and-conditions-of-sale\/","og_site_name":"MAK\u00c8N S.r.L.","article_modified_time":"2026-02-02T13:56:03+00:00","og_image":[{"width":762,"height":921,"url":"https:\/\/www.makenluxury.com\/wp-content\/uploads\/2025\/09\/logo-maken-nero.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.makenluxury.com\/en\/terms-and-conditions-of-sale\/","url":"https:\/\/www.makenluxury.com\/en\/terms-and-conditions-of-sale\/","name":"Terms and conditions of sale | MAK\u00c8N S.r.L.","isPartOf":{"@id":"https:\/\/www.makenluxury.com\/en\/#website"},"datePublished":"2026-01-30T15:01:36+00:00","dateModified":"2026-02-02T13:56:03+00:00","breadcrumb":{"@id":"https:\/\/www.makenluxury.com\/en\/terms-and-conditions-of-sale\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.makenluxury.com\/en\/terms-and-conditions-of-sale\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.makenluxury.com\/en\/terms-and-conditions-of-sale\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.makenluxury.com\/en\/homepage\/"},{"@type":"ListItem","position":2,"name":"Terms and conditions of sale"}]},{"@type":"WebSite","@id":"https:\/\/www.makenluxury.com\/en\/#website","url":"https:\/\/www.makenluxury.com\/en\/","name":"MAK\u00c8N S.r.L.","description":"Un segno distintivo di eleganza senza tempo. Scopri presto il mondo MAK\u00c8N","publisher":{"@id":"https:\/\/www.makenluxury.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.makenluxury.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.makenluxury.com\/en\/#organization","name":"MAK\u00c8N S.r.L.","url":"https:\/\/www.makenluxury.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.makenluxury.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.makenluxury.com\/wp-content\/uploads\/2025\/09\/logo-maken.jpg","contentUrl":"https:\/\/www.makenluxury.com\/wp-content\/uploads\/2025\/09\/logo-maken.jpg","width":1524,"height":1842,"caption":"MAK\u00c8N S.r.L."},"image":{"@id":"https:\/\/www.makenluxury.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.instagram.com\/makenluxury\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.makenluxury.com\/en\/wp-json\/wp\/v2\/pages\/5690","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.makenluxury.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.makenluxury.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.makenluxury.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.makenluxury.com\/en\/wp-json\/wp\/v2\/comments?post=5690"}],"version-history":[{"count":1,"href":"https:\/\/www.makenluxury.com\/en\/wp-json\/wp\/v2\/pages\/5690\/revisions"}],"predecessor-version":[{"id":5691,"href":"https:\/\/www.makenluxury.com\/en\/wp-json\/wp\/v2\/pages\/5690\/revisions\/5691"}],"wp:attachment":[{"href":"https:\/\/www.makenluxury.com\/en\/wp-json\/wp\/v2\/media?parent=5690"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}