{"id":5217,"date":"2026-01-16T08:11:43","date_gmt":"2026-01-16T08:11:43","guid":{"rendered":"https:\/\/www.makenluxury.com\/faq\/"},"modified":"2026-01-19T13:56:25","modified_gmt":"2026-01-19T13:56:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.makenluxury.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"icona\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Frequently Asked Questions\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Everything you need to know about our limited creations.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Product, Authenticity, Availability<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Do MAK\u00c8N products go on sale? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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MAK\u00c8N products do not go on sale, not even through private sales or during the Black Friday period. If you see MAK\u00c8N items on sale from an unofficial MAK\u00c8N retailer, they are likely to be counterfeit. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Does MAK\u00c8N offer online promotions? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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MAK\u00c8N does not offer online promotions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I exchange or return a product that was given to me as a gift? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Gifts purchased on MAK\u00c8N can be returned. In any case, refunds can only be credited back to the original method of payment used at the time of purchase. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are Mak\u00e8n bags really Made in Italy? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. Mak\u00e8n was created to offer artisanal luxury made in Italy, with small-batch production and very strict quality control. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I verify the authenticity of the product? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Each bag may be accompanied by a digital certificate of authenticity and origin, with traceability of the leather and components.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What does \u201climited editions\u201d mean? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Each model is produced in limited quantities, often numbered, to preserve its rarity. The first collections are planned at around 150 total pieces in the first year. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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If a model is sold out, will it be available again? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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It depends on the drop. When a color or an edition is sold out, we may activate a waiting list or a pre-order for interested customers, without resorting to discounts. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Pricing and Commercial Policy<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Does Mak\u00e8n offer discounts or sales? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No. The choice is clear: no public discounts, no sales, and no outlets. We prefer to protect the brand\u2019s value, rarity, and consistency. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Shipping, Returns and Refunds<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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When will my order be shipped? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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For in-stock products, within 1\u20132 business days. For pre-orders or personalized items, the timelines are indicated on the product page. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How long does delivery take? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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It depends on the destination. Italy: 7 days, EU: 9 days, non-EU: 15 days. You will always receive tracking. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I track my shipment? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. As soon as the order is shipped, we send an email with a tracking link. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are delays possible? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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During peak periods, holidays, adverse weather conditions, or customs inspections (non-EU), delivery times may increase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do returns work? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Free returns with pickup, clearly managed by the concierge. The goal is to complete the return and refund within 7 days. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What if I change my mind after the purchase? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To reduce the perceived risk of purchasing luxury items online, a 30-day free return policy is offered, with dedicated assistance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Concierge and After-Sales Service<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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What is the Mak\u00e8n concierge service? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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It is a personal support service before and after purchase: fast responses, return management, order updates, and real assistance. It is available through direct channels, including WhatsApp Business. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How quickly do you respond? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Target average response time within 2 hours during the 9 a.m. to 6 p.m. window.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you offer repairs? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. The promise is clear: repairs included within 14 days, to provide peace of mind and protect the product\u2019s longevity. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I care for the bag over time? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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With every product, care and usage instructions are provided. If you have any doubts, the concierge will guide you on proper maintenance and, if needed, activate the repair service. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Everything you need to know about our limited creations. Product, Authenticity, Availability Do MAK\u00c8N products go on sale? MAK\u00c8N products do not go on sale, not even through private sales or during the Black Friday period. If you see MAK\u00c8N items on sale from an unofficial MAK\u00c8N retailer, they are likely to be counterfeit. Does MAK\u00c8N offer online promotions? MAK\u00c8N does not offer online promotions. Can I exchange or return a product that was given to me as a gift? Gifts purchased on MAK\u00c8N can be returned. In any case, refunds can only be credited back to the original method of payment used at the time of purchase. Are Mak\u00e8n bags really Made in Italy? Yes. Mak\u00e8n was created to offer artisanal luxury made in Italy, with small-batch production and very strict quality control. How can I verify the authenticity of the product? Each bag may be accompanied by a digital certificate of authenticity and origin, with traceability of the leather and components. What does \u201climited editions\u201d mean? Each model is produced in limited quantities, often numbered, to preserve its rarity. The first collections are planned at around 150 total pieces in the first year. If a model is sold out, will it be available again? It depends on the drop. When a color or an edition is sold out, we may activate a waiting list or a pre-order for interested customers, without resorting to discounts. MAK\u00c8N products do not go on sale, not even through private sales or during the Black Friday period. If you see MAK\u00c8N items on sale from an unofficial MAK\u00c8N retailer, they are likely to be counterfeit. MAK\u00c8N does not offer online promotions. Gifts purchased on MAK\u00c8N can be returned. In any case, refunds can only be credited back to the original method of payment used at the time of purchase. Yes. Mak\u00e8n was created to offer artisanal luxury made in Italy, with small-batch production and very strict quality control. Each bag may be accompanied by a digital certificate of authenticity and origin, with traceability of the leather and components. Each model is produced in limited quantities, often numbered, to preserve its rarity. The first collections are planned at around 150 total pieces in the first year. It depends on the drop. When a color or an edition is sold out, we may activate a waiting list or a pre-order for interested customers, without resorting to discounts. Pricing and Commercial Policy Does Mak\u00e8n offer discounts or sales? No. The choice is clear: no public discounts, no sales, and no outlets. We prefer to protect the brand\u2019s value, rarity, and consistency. No. The choice is clear: no public discounts, no sales, and no outlets. We prefer to protect the brand\u2019s value, rarity, and consistency. Shipping, Returns and Refunds When will my order be shipped? For in-stock products, within 1\u20132 business days. For pre-orders or personalized items, the timelines are indicated on the product page. How long does delivery take? It depends on the destination. Italy: 7 days, EU: 9 days, non-EU: 15 days. You will always receive tracking. Can I track my shipment? Yes. As soon as the order is shipped, we send an email with a tracking link. Are delays possible? During peak periods, holidays, adverse weather conditions, or customs inspections (non-EU), delivery times may increase. How do returns work? Free returns with pickup, clearly managed by the concierge. The goal is to complete the return and refund within 7 days. What if I change my mind after the purchase? To reduce the perceived risk of purchasing luxury items online, a 30-day free return policy is offered, with dedicated assistance. For in-stock products, within 1\u20132 business days. For pre-orders or personalized items, the timelines are indicated on the product page. It depends on the destination. Italy: 7 days, EU: 9 days, non-EU: 15 days. You will always receive tracking. Yes. As soon as the order is shipped, we send an email with a tracking link. During peak periods, holidays, adverse weather conditions, or customs inspections (non-EU), delivery times may increase. Free returns with pickup, clearly managed by the concierge. The goal is to complete the return and refund within 7 days. To reduce the perceived risk of purchasing luxury items online, a 30-day free return policy is offered, with dedicated assistance. Concierge and After-Sales Service What is the Mak\u00e8n concierge service? It is a personal support service before and after purchase: fast responses, return management, order updates, and real assistance. It is available through direct channels, including WhatsApp Business. How quickly do you respond? Target average response time within 2 hours during the 9 a.m. to 6 p.m. window. Do you offer repairs? Yes. The promise is clear: repairs included within 14 days, to provide peace of mind and protect the product\u2019s longevity. How can I care for the bag over time? With every product, care and usage instructions are provided. If you have any doubts, the concierge will guide you on proper maintenance and, if needed, activate the repair service. It is a personal support service before and after purchase: fast responses, return management, order updates, and real assistance. It is available through direct channels, including WhatsApp Business. Target average response time within 2 hours during the 9 a.m. to 6 p.m. window. Yes. The promise is clear: repairs included within 14 days, to provide peace of mind and protect the product\u2019s longevity. With every product, care and usage instructions are provided. If you have any doubts, the concierge will guide you on proper maintenance and, if needed, activate the repair service.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5217","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ | MAK\u00c8N S.r.L.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.makenluxury.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | MAK\u00c8N S.r.L.\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions Everything you need to know about our limited creations. Product, Authenticity, Availability Do MAK\u00c8N products go on sale? MAK\u00c8N products do not go on sale, not even through private sales or during the Black Friday period. If you see MAK\u00c8N items on sale from an unofficial MAK\u00c8N retailer, they are likely to be counterfeit. Does MAK\u00c8N offer online promotions? MAK\u00c8N does not offer online promotions. Can I exchange or return a product that was given to me as a gift? Gifts purchased on MAK\u00c8N can be returned. In any case, refunds can only be credited back to the original method of payment used at the time of purchase. Are Mak\u00e8n bags really Made in Italy? Yes. Mak\u00e8n was created to offer artisanal luxury made in Italy, with small-batch production and very strict quality control. How can I verify the authenticity of the product? Each bag may be accompanied by a digital certificate of authenticity and origin, with traceability of the leather and components. What does \u201climited editions\u201d mean? Each model is produced in limited quantities, often numbered, to preserve its rarity. The first collections are planned at around 150 total pieces in the first year. If a model is sold out, will it be available again? It depends on the drop. When a color or an edition is sold out, we may activate a waiting list or a pre-order for interested customers, without resorting to discounts. MAK\u00c8N products do not go on sale, not even through private sales or during the Black Friday period. If you see MAK\u00c8N items on sale from an unofficial MAK\u00c8N retailer, they are likely to be counterfeit. MAK\u00c8N does not offer online promotions. Gifts purchased on MAK\u00c8N can be returned. In any case, refunds can only be credited back to the original method of payment used at the time of purchase. Yes. Mak\u00e8n was created to offer artisanal luxury made in Italy, with small-batch production and very strict quality control. Each bag may be accompanied by a digital certificate of authenticity and origin, with traceability of the leather and components. Each model is produced in limited quantities, often numbered, to preserve its rarity. The first collections are planned at around 150 total pieces in the first year. It depends on the drop. When a color or an edition is sold out, we may activate a waiting list or a pre-order for interested customers, without resorting to discounts. Pricing and Commercial Policy Does Mak\u00e8n offer discounts or sales? No. The choice is clear: no public discounts, no sales, and no outlets. We prefer to protect the brand\u2019s value, rarity, and consistency. No. The choice is clear: no public discounts, no sales, and no outlets. We prefer to protect the brand\u2019s value, rarity, and consistency. Shipping, Returns and Refunds When will my order be shipped? For in-stock products, within 1\u20132 business days. For pre-orders or personalized items, the timelines are indicated on the product page. How long does delivery take? It depends on the destination. Italy: 7 days, EU: 9 days, non-EU: 15 days. You will always receive tracking. Can I track my shipment? Yes. As soon as the order is shipped, we send an email with a tracking link. Are delays possible? During peak periods, holidays, adverse weather conditions, or customs inspections (non-EU), delivery times may increase. How do returns work? Free returns with pickup, clearly managed by the concierge. The goal is to complete the return and refund within 7 days. What if I change my mind after the purchase? To reduce the perceived risk of purchasing luxury items online, a 30-day free return policy is offered, with dedicated assistance. For in-stock products, within 1\u20132 business days. For pre-orders or personalized items, the timelines are indicated on the product page. It depends on the destination. Italy: 7 days, EU: 9 days, non-EU: 15 days. You will always receive tracking. Yes. As soon as the order is shipped, we send an email with a tracking link. During peak periods, holidays, adverse weather conditions, or customs inspections (non-EU), delivery times may increase. Free returns with pickup, clearly managed by the concierge. The goal is to complete the return and refund within 7 days. To reduce the perceived risk of purchasing luxury items online, a 30-day free return policy is offered, with dedicated assistance. Concierge and After-Sales Service What is the Mak\u00e8n concierge service? It is a personal support service before and after purchase: fast responses, return management, order updates, and real assistance. It is available through direct channels, including WhatsApp Business. How quickly do you respond? Target average response time within 2 hours during the 9 a.m. to 6 p.m. window. Do you offer repairs? Yes. The promise is clear: repairs included within 14 days, to provide peace of mind and protect the product\u2019s longevity. How can I care for the bag over time? With every product, care and usage instructions are provided. If you have any doubts, the concierge will guide you on proper maintenance and, if needed, activate the repair service. It is a personal support service before and after purchase: fast responses, return management, order updates, and real assistance. It is available through direct channels, including WhatsApp Business. Target average response time within 2 hours during the 9 a.m. to 6 p.m. window. Yes. The promise is clear: repairs included within 14 days, to provide peace of mind and protect the product\u2019s longevity. With every product, care and usage instructions are provided. 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Product, Authenticity, Availability Do MAK\u00c8N products go on sale? MAK\u00c8N products do not go on sale, not even through private sales or during the Black Friday period. If you see MAK\u00c8N items on sale from an unofficial MAK\u00c8N retailer, they are likely to be counterfeit. Does MAK\u00c8N offer online promotions? MAK\u00c8N does not offer online promotions. Can I exchange or return a product that was given to me as a gift? Gifts purchased on MAK\u00c8N can be returned. In any case, refunds can only be credited back to the original method of payment used at the time of purchase. Are Mak\u00e8n bags really Made in Italy? Yes. Mak\u00e8n was created to offer artisanal luxury made in Italy, with small-batch production and very strict quality control. How can I verify the authenticity of the product? Each bag may be accompanied by a digital certificate of authenticity and origin, with traceability of the leather and components. What does \u201climited editions\u201d mean? Each model is produced in limited quantities, often numbered, to preserve its rarity. The first collections are planned at around 150 total pieces in the first year. If a model is sold out, will it be available again? It depends on the drop. When a color or an edition is sold out, we may activate a waiting list or a pre-order for interested customers, without resorting to discounts. MAK\u00c8N products do not go on sale, not even through private sales or during the Black Friday period. If you see MAK\u00c8N items on sale from an unofficial MAK\u00c8N retailer, they are likely to be counterfeit. MAK\u00c8N does not offer online promotions. Gifts purchased on MAK\u00c8N can be returned. In any case, refunds can only be credited back to the original method of payment used at the time of purchase. Yes. Mak\u00e8n was created to offer artisanal luxury made in Italy, with small-batch production and very strict quality control. Each bag may be accompanied by a digital certificate of authenticity and origin, with traceability of the leather and components. Each model is produced in limited quantities, often numbered, to preserve its rarity. The first collections are planned at around 150 total pieces in the first year. It depends on the drop. When a color or an edition is sold out, we may activate a waiting list or a pre-order for interested customers, without resorting to discounts. Pricing and Commercial Policy Does Mak\u00e8n offer discounts or sales? No. The choice is clear: no public discounts, no sales, and no outlets. We prefer to protect the brand\u2019s value, rarity, and consistency. No. The choice is clear: no public discounts, no sales, and no outlets. We prefer to protect the brand\u2019s value, rarity, and consistency. Shipping, Returns and Refunds When will my order be shipped? For in-stock products, within 1\u20132 business days. For pre-orders or personalized items, the timelines are indicated on the product page. How long does delivery take? It depends on the destination. Italy: 7 days, EU: 9 days, non-EU: 15 days. You will always receive tracking. Can I track my shipment? Yes. As soon as the order is shipped, we send an email with a tracking link. Are delays possible? During peak periods, holidays, adverse weather conditions, or customs inspections (non-EU), delivery times may increase. How do returns work? Free returns with pickup, clearly managed by the concierge. The goal is to complete the return and refund within 7 days. What if I change my mind after the purchase? To reduce the perceived risk of purchasing luxury items online, a 30-day free return policy is offered, with dedicated assistance. For in-stock products, within 1\u20132 business days. For pre-orders or personalized items, the timelines are indicated on the product page. It depends on the destination. Italy: 7 days, EU: 9 days, non-EU: 15 days. You will always receive tracking. Yes. As soon as the order is shipped, we send an email with a tracking link. During peak periods, holidays, adverse weather conditions, or customs inspections (non-EU), delivery times may increase. Free returns with pickup, clearly managed by the concierge. The goal is to complete the return and refund within 7 days. To reduce the perceived risk of purchasing luxury items online, a 30-day free return policy is offered, with dedicated assistance. Concierge and After-Sales Service What is the Mak\u00e8n concierge service? It is a personal support service before and after purchase: fast responses, return management, order updates, and real assistance. It is available through direct channels, including WhatsApp Business. How quickly do you respond? Target average response time within 2 hours during the 9 a.m. to 6 p.m. window. Do you offer repairs? Yes. The promise is clear: repairs included within 14 days, to provide peace of mind and protect the product\u2019s longevity. How can I care for the bag over time? With every product, care and usage instructions are provided. If you have any doubts, the concierge will guide you on proper maintenance and, if needed, activate the repair service. It is a personal support service before and after purchase: fast responses, return management, order updates, and real assistance. It is available through direct channels, including WhatsApp Business. Target average response time within 2 hours during the 9 a.m. to 6 p.m. window. Yes. The promise is clear: repairs included within 14 days, to provide peace of mind and protect the product\u2019s longevity. With every product, care and usage instructions are provided. If you have any doubts, the concierge will guide you on proper maintenance and, if needed, activate the repair service.","og_url":"https:\/\/www.makenluxury.com\/en\/faq\/","og_site_name":"MAK\u00c8N S.r.L.","article_modified_time":"2026-01-19T13:56:25+00:00","og_image":[{"width":762,"height":921,"url":"https:\/\/www.makenluxury.com\/wp-content\/uploads\/2025\/09\/logo-maken-nero.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.makenluxury.com\/en\/faq\/","url":"https:\/\/www.makenluxury.com\/en\/faq\/","name":"FAQ | MAK\u00c8N S.r.L.","isPartOf":{"@id":"https:\/\/www.makenluxury.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.makenluxury.com\/en\/faq\/#primaryimage"},"image":{"@id":"https:\/\/www.makenluxury.com\/en\/faq\/#primaryimage"},"thumbnailUrl":"https:\/\/www.makenluxury.com\/wp-content\/uploads\/2025\/12\/logo-maken-icon.svg","datePublished":"2026-01-16T08:11:43+00:00","dateModified":"2026-01-19T13:56:25+00:00","breadcrumb":{"@id":"https:\/\/www.makenluxury.com\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.makenluxury.com\/en\/faq\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.makenluxury.com\/en\/faq\/#primaryimage","url":"https:\/\/www.makenluxury.com\/wp-content\/uploads\/2025\/12\/logo-maken-icon.svg","contentUrl":"https:\/\/www.makenluxury.com\/wp-content\/uploads\/2025\/12\/logo-maken-icon.svg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.makenluxury.com\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.makenluxury.com\/en\/homepage\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/www.makenluxury.com\/en\/#website","url":"https:\/\/www.makenluxury.com\/en\/","name":"MAK\u00c8N S.r.L.","description":"Un segno distintivo di eleganza senza tempo. 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